IMPORTANT TERMS & CONDITIONS

These Terms and Conditions ("Agreement") govern the use of the website, products, and services ("Services") provided by Earth Rhythm Private Limited, a personal care company located in Gurugram, India ("Company"). By accessing and using the Company's website or purchasing its products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using the Company's Services.

WORKING HOURS

  • Our working days range from Monday to Friday – 10 am-6:30 pm.
  • We are closed on all Saturdays, Sundays, government holidays as well as festivals in line with the Government of Haryana.

ORDER AND PAYMENT

  • We only take orders online and not through any other forms of digital media.
  • The prices mentioned on the website along with the products are inclusive of all taxes.
  • Our modes of payment are debit cards, credit cards, visa, master cards, rupay, UPI, Net-banking as well as Cash-on-Delivery. In case anyone wants to pay through direct transfer to account, payment link can be furnished on request for the same.
  • We do not take responsibility for failure of online payment due to technical issues with regards to connectivity; however, we will try taking it up with the Payment Gateway for assistance in resolving the issue in the best interest of our customer. Any disputes regarding the payment of the card must be taken up with the customer’s bank while we will provide all necessary assistance to the customer.
  • Earth Rhythm Private Limited has complete rights to announce periodical sales on the website, dates of which can be altered at any time, including prematurely ending it.
  • Offers cannot be combined and only one coupon code can be applied at any given time. In case if there are any issues due to system failure the decision of the company will be final.
  • It takes us around 5 to 7 business days to ship the products; however, the delivery date can be extended due to various reasons beyond our control and/or during SALE OFFER.
  • During a Buy One Get One (BOGO) Sale, customers must add a minimum of two products to their cart to qualify for the offer, whereupon one of the products will be provided at no cost. In adherence to this promotion, the product with the lesser MRP will be the one offered for free.
  • The Shipping costs charged are according to value of the order.
  • Orders can be shipped through FEDEX/Delhivery/India Post/any other courier services depending upon the delivery location. Earth Rhythm Pvt. Ltd. does not have any control over the delivery time and cannot commit a Turn Around Time.
  • The customers will be updated about the details of the tracking ID through the email address provided by them and are advised to track them online for movement.
  • If the order is returned due to non-availability/rejection by the customer, we will only be able to resend it through additional courier charges.
  • In case the customer wishes to customize the delivery-schedule or provide instructions regarding the delivery, they need to contact the Logistic partners directly.