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Terms of Use

IMPORTANT TERMS & CONDITIONS

These Terms and Conditions ("Agreement") govern the use of the website, products, and services ("Services") provided by Earth Rhythm Private Limited, a personal care company located in Gurugram, India ("Company"). By accessing and using the Company's website or purchasing its products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using the Company's Services.

WORKING HOURS
  • Our working days range from Monday to Friday – 10 am-6:30 pm.
  • We are closed on all Saturdays, Sundays, government holidays as well as festivals in line with the Government of Haryana.

ORDER AND PAYMENT

  1. We only take orders online and not through any other forms of digital media.
  2. The prices mentioned on the website along with the products are inclusive of all taxes.
  3. Our modes of payment are debit cards, credit cards, visa, master cards, rupay, UPI, Net-banking as well as Cash-on-Delivery. In case anyone wants to pay through direct transfer to account, payment link can be furnished on request for the same.
  4. We do not take responsibility for failure of online payment due to technical issues with regards to connectivity; however, we will try taking it up with the Payment Gateway for assistance in resolving the issue in the best interest of our customer. Any disputes regarding the payment of the card must be taken up with the customer’s bank while we will provide all necessary assistance to the customer.
  5. Earth Rhythm Private Limited has complete rights to announce periodical sales on the website, dates of which can be altered at any time, including prematurely ending it.
  6. Offers cannot be combined and only one coupon code can be applied at any given time. In case if there are any issues due to system failure the decision of the company will be final.
  7. It takes us around 5 to 7 business days to ship the products; however, the delivery date can be extended due to various reasons beyond our control and/or during SALE OFFER.
  8. During a Buy One Get One (BOGO) Sale, customers must add a minimum of two products to their cart to qualify for the offer, whereupon one of the products will be provided at no cost. In adherence to this promotion, the product with the lesser MRP will be the one offered for free.
  9. The Shipping costs charged are according to value of the order.
  10. Orders can be shipped through FEDEX/Delhivery/India Post/any other courier services depending upon the delivery location. Earth Rhythm Pvt. Ltd. does not have any control over the delivery time and cannot commit a Turn Around Time.
  11. The customers will be updated about the details of the tracking ID through the email address provided by them and are advised to track them online for movement.
  12. If the order is returned due to non-availability/rejection by the customer, we will only be able to resend it through additional courier charges.
  13. In case the customer wishes to customize the delivery-schedule or provide instructions regarding the delivery, they need to contact the Logistic partners directly.

CANCELLATION / MODIFICATION OF ORDERS

Orders may only be cancelled prior to shipment. Once an order has been shipped, cancellation is not possible. While there are no cancellation fees, a shipping charge of approximately Rs. 70 will be deducted from the refund amount. Refunds are processed as store credit and are typically issued within 48 hours of cancellation. Please note that once an order has been placed, it cannot be altered or modified.

    NO RETURNS/NO EXCHANGE POLICY 
    1. All products sold by us have a strict No Return – No Exchange policy under any circumstance.
    2. Customers are requested to use their due diligence in selecting the appropriate products which in their opinion is best suited to them. 
    3. Earth Rhythm Private Limited India is not responsible for any loss or damage incurred during the shipment and the customers are advised to lodge a complaint with their respective logistics partners directly.
    4. If a customer wishes to request a refund or replacement for damaged or incorrect products, they must provide images of the package. The Company will initiate contact with the Logistic Partners and once confirmed, provide a refund or replacement. Please note that the Company maintains videos of every order packed, enabling us to determine if the product was damaged during transit. In such cases, the customer assumes the liability to provide evidence of the damaged condition.
    5. All products purchased from Earth Rhythm that are included in a sale or marked as discounted ("Sale Items") are non-refundable, non-exchangeable, and not eligible for return or replacement. By purchasing Sale Items from Earth Rhythm, you acknowledge and agree that all sales of Sale Items are final, and no exchanges, refunds, or returns will be accepted or processed. This clause regarding Sale Items supersedes any conflicting or contradictory return, refund, or exchange policies that are mentioned herein above.
    PRODUCT DICLAIMER
    1. Earth Rhythm Private Limited is committed to being a 99% plastic-free company, and we strive to minimize the use of plastic in our products. However, please note that some packaging materials may still contain a minimal amount of plastic. We make every effort to use eco-friendly and sustainable packaging alternatives.
    2. As our products include organically derived ingredients, they may react to varying climatic conditions, which is a normal occurrence. We recommend customers to be aware of this characteristic before making a purchase of our products. If you have any concerns or questions about product suitability for your specific climate, please feel free to contact our customer support for assistance.
    3. While rare, it is advisable to perform a skin patch test for 24 hours prior to using our products, as allergic reactions to our non-toxic ingredients may occur. If any redness or irritation develops, it is recommended to discontinue use and seek guidance from a qualified medical practitioner. The information provided on this website is intended solely for informational purposes and does not serve as a diagnosis or treatment for any medical condition. It is not a substitute for the advice or care of a qualified health professional.
    4. We strongly advise consulting a qualified medical practitioner to determine the most suitable products for your skin.
    5. If any customer has a pre-existing condition or known allergy, it is essential to review the complete ingredient list of the product available on our website. We recommend using the products only under the consultation or supervision of a qualified medical practitioner. Please note that Earth Rhythm Private Limited India will not assume responsibility for any deviation from this procedure.
    6. We would like to inform you that we do not accept refund claims based on the grounds that a product does not suit or causes an allergic reaction. Customers are kindly requested to thoroughly assess their suitability before making a purchase, as our products are non-refundable.
    7. In online business, we strive to provide accurate representations of our products; however, please be aware that slight variations in colour may occur due to factors such as lighting, location, or climatic conditions. Rest assured; the quality of the product remains unaffected. Earth Rhythm Private Limited India cannot be held responsible for any colour variances resulting from factors beyond our control.
    DELIVERY UPDATES
    1. Earth Rhythm Private Limited India will consistently send email updates regarding received orders, shipment status, and other relevant information. We kindly request our customers to ensure that their email settings are appropriately configured to receive such emails. 
    2. Earth Rhythm Private Limited India will not be held responsible for any failure to receive these emails due to incorrect email settings on the customer's end.
    PRODUCT UPDATES
    1. Earth Rhythm Private Limited India understands the importance of adapting to changing times, and as part of our commitment to providing the best products, we periodically revise the packaging, containers and pricing of our offerings. We strive to keep our website updated with the latest information about these changes. However, it is possible that there may be a slight delay in updating the website to reflect the most recent updates.
    2. It is worth noting that there might be instances where you receive an updated or higher version of a product, even before it is officially updated on our website. This can occur due to various factors, such as production timelines and inventory management. We assure you that any such update in the product packaging or containers does not compromise the quality or efficacy of the product you receive.
    3. Our team is constantly working to ensure that the website is regularly updated with accurate information. Nevertheless, we appreciate your understanding and cooperation in this matter, as unforeseen circumstances or timing differences may occasionally lead to a temporary lag in updating the website with the most recent packaging changes.
    4. For latest ingredient updates, kindly refer to the full ingredient list of the product on the website.
    QUERIES
    1. For any inquiries regarding products or orders, please direct your queries exclusively to support@earthrhythm.com. Please note that Instagram and Facebook serve as marketing platforms and are managed by a separate team. Although we strive to address concerns on these social media channels, we strongly advise customers to raise any issues solely through support@earthrhythm.com. We prefer to handle specific inquiries through email to ensure thorough and timely resolution, as each query requires sufficient time for examination and resolution.
    2. We make every effort to respond to all queries within 5 business days; however, in case of any delay, particularly when we need to liaise with external entities such as Payment Gateways, Courier Partners, or other agencies, we will keep our customers informed about the status of their inquiries.
    3. Please be aware that response times on social media platforms may experience delays during weekends and holidays. While we strive to address queries promptly, we appreciate your understanding that our social media activities may have a slower response time during these periods.
    PRIVACY
    1. We prioritize the protection of your personal information and have strict measures in place to safeguard it. We never disclose your personal information to any third parties. Any sensitive information provided online is encrypted and transmitted using advanced SSL (Secure Socket Layers) technology. 
    2. For comprehensive details, please refer to our Privacy Policy, which is accessible on our website.
    ANIMAL TESTING

    We are dedicated to providing transparency and ensuring that our customers can make informed choices. As part of our ethical practices, we offer a range of products that are specifically crafted to be vegan-friendly. We encourage our customers to review the ingredient lists provided for each product to verify its vegan status.

    Moreover, we are proud to declare that none of our products undergo any form of animal testing. We firmly stand against the practice of testing on animals and prioritize the well-being and ethical treatment of animals. Our commitment to being cruelty-free extends across our entire product line. We believe in offering high-quality, effective products without compromising the welfare of animals.

    INTERNATIONAL PAYMENT SERVICES
    1.  Currently, all international shipments are processed through DHL. However, Earth Rhythm Private Limited India reserves the right to utilize other safe, efficient, and competitively priced logistics partners for shipping purposes.
    2.  It is important to note that Earth Rhythm Private Limited India does not possess comprehensive knowledge of customs regulations in the destination country where the products will be delivered. Therefore, it is the responsibility of customers to familiarize themselves with the customs regulations applicable in their respective countries. Earth Rhythm Private Limited India cannot be held accountable for any duties, levies, or charges imposed by the customs authorities at the delivery location country.
    3.  Please be advised that the shipment schedule for overseas countries is not bound to a specific timeframe. Earth Rhythm Private Limited India relies on its logistics partners for shipping services, and the delivery timeline may vary accordingly. We strive to ensure prompt delivery, but due to factors beyond our control, such as customs clearance and transportation logistics, exact delivery times cannot be guaranteed. 
    WEBSITE USE
    1.  Acceptance of Terms and Conditions: These terms and conditions govern your use of our website. By accessing and using our website, you are acknowledging and accepting these terms and conditions in full. If you disagree with any part of these terms and conditions, you must refrain from using our website.
    2.  Express Agreement: Upon registering with our website, submitting any material, or utilizing any of our website services, we will explicitly request your express agreement to adhere to these terms and conditions.
    3. Minimum Age Requirement: You must be at least [18] years of age to use our website. By accessing and using our website or agreeing to these terms and conditions, you warrant and represent to us that you meet the minimum age requirement of [18] years.
    4.  Use of Cookies: Our website employs cookies. By accessing and using our website or agreeing to these terms and conditions, you give your consent to our use of cookies in accordance with the terms outlined in our [privacy and cookies policy].
    5.  License to Use the Website: Subject to your compliance with these terms and conditions, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal and non-commercial purposes.
    PERMITTED USAGE OF THE WEBSITE
    • Viewing Pages: You are granted the right to view pages from our website in a web browser, subject to these terms and conditions.
    • Downloading Pages: You are permitted to download pages from our website for the purpose of caching in a web browser, provided that it is done in compliance with these terms and conditions.
    • Printing Pages: You are authorized to print pages from our website for personal use, as long as it is within the boundaries of these terms and conditions.
    • Streaming Audio and Video Files: You may stream audio and video files from our website, in accordance with these terms and conditions if such content is made available.
    • Using Website Services: You may utilize specific website services provided by us, accessible through a web browser, as permitted by these terms and conditions. Additional terms and conditions may apply to these services, which will be clearly specified.
    RESTRICTIONS ON USAGE OF THE WEBSITE
    • Prohibition on Downloading and Saving Material: Except as expressly permitted by these terms and conditions, you are strictly prohibited from downloading any material from our website or saving such material to your computer.
    • Purpose of Website Use: You may only use our website for your own personal and business purposes. Any other use of our website is strictly prohibited.
    • No Modification of Material: Unless expressly permitted by these terms and conditions, you must not edit or modify any material present on our website.
    • Restrictions on Material Usage:
        1. You must not republish material from our website, including republication on another website.
        2. You are prohibited from selling, renting, or sub-licensing material from our website.
        3. Material from our website must not be shown or displayed in public.
        4. You must not exploit material from our website for commercial purposes.
        5. Material from our website must not be redistributed without our prior written consent unless you own or control the relevant rights in the material.

      Access Restriction: We reserve the right to restrict access to certain areas or the entirety of our website at our discretion. You must not attempt to circumvent or bypass any access restriction measures implemented on our website.

      Prohibited Actions:

      • Damage to Website: You must not use our website in any manner that causes damage or impairs the performance, availability, or accessibility of the website.
      • Unlawful or Harmful Use: You must not use our website for any unlawful, illegal, fraudulent, or harmful purpose or activity.
      • Malicious Software: Using our website to transmit or distribute any malicious computer software, such as spyware, viruses, trojan horses, worms, or other harmful programs, is strictly prohibited.
      • Data Collection: Unless expressly permitted in writing, you must not conduct any systematic or automated data collection activities on or related to our website.
      • Automated Interaction: Interacting with our website using automated means, such as robots or spiders, is prohibited except for search engine indexing purposes.
      • Compliance with Robots.txt: You must adhere to the directives outlined in the robots.txt file for our website.
      • Direct Marketing: Usage of data collected from our website for direct marketing activities, including email marketing, SMS marketing, telemarketing, and direct mailing, is strictly prohibited.

      Prohibition on Contacting Individuals or Entities: You must not use data collected from our website to contact individuals, companies, or any other persons or entities.

      Accurate Information: You are responsible for ensuring that all information you provide to us through our website, or in relation to our website, is true, accurate, current, complete, and not misleading.

      REGISTRATION AND ACCOUNTS
      1. Account Registration: You have the option to register for an account with our website by completing and submitting the account registration form available on our website. Upon registration, you will receive an email containing a verification link, which you must click to verify and activate your account.
      2. Account Usage Restrictions: You are strictly prohibited from allowing any other individual to use your account to access our website. Your account is personal and non-transferable.
      3. Unauthorized Account Use: If you become aware of any unauthorized use of your account, it is your responsibility to promptly notify us in writing. This will allow us to take appropriate measures to safeguard your account and investigate the matter further.
      4. Usage of Another Person's Account: You must not access the website using another person's account unless you have obtained express permission from that person to do so. Unauthorized usage of someone else's account is strictly prohibited and may result in the termination of your access to our website.
      USER LOGIN DETAILS
      1. Account Registration and User ID: If you decide to register for an account with our website, you may be asked to choose a user ID and password for your account.
      2. Appropriate User ID Usage: Your user ID must not be misleading and should accurately represent your identity. You are strictly prohibited from using your account or user ID for any form of impersonation or to deceive others.
      3. Confidentiality of Password: It is crucial that you maintain the confidentiality of your password associated with your account.
      4. Reporting Password Disclosure: If you become aware of any unauthorized disclosure of your password, you must notify us immediately in writing. This allows us to take the necessary actions to protect your account and investigate the situation.
      5. Responsibility for Account Activity
        • Any activity carried out on our website using your account will be considered your responsibility.
        • Failure to keep your password confidential may result in unauthorized access to your account and potential losses. Therefore, you may be held liable for any losses arising from such a failure.
      ACCOUNT CANCELLATION, SUSPENSION, AND CONTENT LICENSING
      • Account Cancellation and Suspension: We reserve the right to suspend or cancel your account, as well as edit your account details, at any time and at our sole discretion without providing notice or explanation.
      • Account Cancellation by User: You have the option to cancel your account on our website using the account control panel available on the website.
      CONTENT LICENSING
      •  Definition of "Your Content": "Your content" refers to all works and materials, including but not limited to text, graphics, images, audio material, video material, audio-visual material, scripts, software, and files that you submit to us or our website for storage, publication, processing, or transmission via our website.
      •  Grant of License: You grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate, and distribute your content in any existing or future media. You also grant us the right to reproduce, store, and publish your content on and in relation to our website and any successor website, or reproduce, store, and, with your specific consent, publish your content on and in relation to this website.
      •  Waiver of Moral Rights: By granting the license mentioned above, you waive all your moral rights in your content to the maximum extent permitted by applicable law. You warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
      •  Editing Your Content: You may edit your content using the editing functionality provided on our website, as long as it complies with the terms and conditions.
      •  Breach of Terms and Conditions: In the event of a breach of these terms and conditions or reasonable suspicion of such breach, we reserve the right to delete, unpublish, or edit any or all your content, without prejudice to our other rights outlined in these terms and conditions.
      YOUR CONTENT: RULES AND GUIDELINES
      1. Compliance with Terms and Conditions: You warrant and represent that your content will comply with the terms and conditions outlined herein.
      2. Legality and Lawfulness: Your content must not be illegal or unlawful, must not infringe upon any person's legal rights, and must not be capable of giving rise to legal action against any person, in any jurisdiction and under any applicable law.
      3. Prohibited Content: Your content, and its use by us in accordance with these terms and conditions, must not:
        • Be libelous or maliciously false.
        • Be obscene or indecent.
        •  Infringe upon any copyright, moral right, database right, trademark right, design right, right in passing off, or any other intellectual property right.
        •  Infringe upon any right of confidence, right of privacy, or right under data protection legislation.
        •  Constitute negligent advice or contain any negligent statement.
        •  Constitute an incitement to commit a crime, provide instructions for the commission of a crime, or promote criminal activity.
        •  Be in contempt of any court or breach any court order.
        •  Be in breach of racial or religious hatred or discrimination legislation.
        •  Be blasphemous.
        •  Be in breach of official secrets legislation.
        •  Be in breach of any contractual obligation owed to any person.
        •  Depict violence in an explicit, graphic, or gratuitous manner.
        •  Be pornographic, lewd, suggestive, or sexually explicit.
        •  Be untrue, false, inaccurate, or misleading.
        •  Consist of or contain any instructions, advice, or other information that may be acted upon and could cause illness, injury, death, or any other loss or damage.
        •  Constitute spam.
        •  Be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory, or inflammatory.
        •  Cause annoyance, inconvenience, or needless anxiety to any person.
      LIMITED WARRANTIES, BREACH, AND REVISION OF TERMS

      Completeness, Accuracy, and Availability:

      • We do not warrant or represent the completeness or accuracy of the information published on our website.
      • We do not warrant or represent that the material on the website is up to date.
      • We do not warrant or represent that the website or any service on the website will remain available.

      Discontinuation and Alteration of Services:

      We reserve the right to discontinue or alter any or all of our website services and to stop publishing our website at any time, in our sole discretion, without notice or explanation.
      Except as expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services or if we stop publishing the website.
      Exclusion of Warranties: To the maximum extent permitted by applicable law, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website, and the use of our website.
      Breaches of Terms and Conditions: Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions, we may take the following actions:
        • Send you one or more formal warnings.
        • Temporarily suspend your access to our website.
        • Permanently prohibit you from accessing our website.
        • Block computers using your IP address from accessing our website.
        • Contact any or all your internet service providers and request that they block your access to our website.
        • Commence legal action against you, whether for breach of contract or otherwise.
        • Suspend or delete your account on our website.
      Suspension or Prohibition of Access: Where we suspend, prohibit, or block your access to our website or a part of our website, you must not take any action to circumvent such suspension, prohibition, or blocking, including creating and/or using a different account.

        Revision of Terms and Conditions: We may revise these terms and conditions from time to time. The revised terms and conditions must apply to the use of our website from the date of publication of the revised terms and conditions on the website. We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice. If you do not agree to the revised terms and conditions, you must stop using our website.

        Express Agreement and Account Disabling: If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions. If you do not give your express agreement to the revised terms and conditions within the specified period, we will disable or delete your account on the website, and you must stop using the website.

        ASSIGNMENT AND SEVERABILITY
        •  Assignment of Rights and Obligations: You hereby agree that we may assign, transfer, sub-contract, or otherwise deal with our rights and/or obligations under these terms and conditions. You may not, without our prior written consent, assign, transfer, sub-contract, or otherwise deal with any of your rights and/or obligations under these terms and conditions.
        •  Severability: If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
        THIRD PARTY RIGHTS
        1. Third Party Rights: A contract under these terms and conditions is for our benefit and your benefit and is not intended to benefit or be enforceable by any third party. The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
        2. Entire Agreement: The terms and conditions, together with our privacy and cookies policy, must constitute the entire agreement between you and us in relation to your use of our website and must supersede all previous agreements between you and us in relation to your use of our website.
        LAW, JURISDICTION, AND STATUTORY/REGULATORY DISCLOSURES
        • Law and Jurisdiction: These terms and conditions must be governed by and construed in accordance with Indian law. Any disputes relating to these terms and conditions must be subject to the exclusive or non-exclusive jurisdiction of the courts of Haryana.
        •  Statutory and Regulatory Disclosures: Required statutory and regulatory disclosures as per applicable laws and regulations.
        INTELLECTUAL PROPERTY
        1. All intellectual property rights, including but not limited to trademarks, copyrights, logos, and designs, associated with the Company's products, website, and marketing materials are the exclusive property of the Company.
        2. You agree not to reproduce, modify, distribute, or use any intellectual property belonging to the Company without prior written permission.
        LIMITATION OF LIABILITY
        1. The Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use or misuse of its products or Services.
        2. To the fullest extent permitted by law, the Company's liability, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the customer for the purchased product or service.
        OUR DETAILS
        •  This website is owned and operated by Earth Rhythm Private Limited India.
        •  Earth Rhythm is a brand of Earth Rhythm Private Limited India.
        •  Our principal place of business is located at Gurugram, Haryana, India.
        •  You can contact us by writing to support@earthrhythm.com. Our customer support is available from Monday to Friday, between 10am and 7pm.
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